Product information

While we have done our best to photograph and depict all of our products accurately, colours will vary from monitor to monitor. As a result we cannot guarantee that your monitor's display will show a true representation of the colours of all of our products.

Payment

We accept payments though our website by credit and debit card. Secure card processing is provided by Stripe.

Delivery

Orders are usually shipped within 1-2 working days. On occasion this might not be possible. Within the UK please allow up to 14 working days for delivery. For customers having their order shipped outside of the UK please allow up to 30 days for delivery.

Cancellations

Typically orders are dispatched within 24 hours of being received (Monday-Friday). If you change your mind and want to cancel your order please let us know as soon as possible by emailing hello@typeontop.com or using the contact form on the contact page. It's important that you let us know as quickly as you can as if we receive your order late in the day it is possible it will be shipped within 30 minutes to make the last post. If you notify us and request a cancellation before your order is shipped we will gladly process a full refund. If you request to cancel your order after it has been dispatched we will be unable to process a refund until the item(s) has been returned to us. Once returned to us we will process a refund for the cost of the item(s), but we will not be able to refund the postage and packaging costs paid.

Refunds

If upon receiving your order you are unhappy with any part of the goods please contact us within 10 days and return the item(s) in the original packaging and condition within 30 days and we will be happy to issue you with a refund or exchange an item if preferred. If in the unlikely event that an item arrives damaged please notify us as soon as possible. In most cases we will be able to send out a replacement right away, however in some rare cases it may not be possible to supply an exact replacement, in which case a refund or exchange will be offered.

Resending returned items

If delivery of your order has been attempted unsuccessfully the package should be held at a local post office or collection centre. If not collected within a set time the package/s will be returned to us, this is usually after 14 days. We are happy to resend packages which have been returned to us, however we ask the customer to pay the additional postage incurred in resending the package. For more information about Royal Mail please visit their website at www.royalmail.com.

Security and Privacy

Type on Top uses the Big Cartel e-commerce platform to provide a secure shopping cart that lets you pay by Stripe. Bigcartel is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure credit card data is secure.

Cookie use

A cookie is a small file which asks permission to be placed on your hard drive. If you agree to cookie use the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you individually. The application can shape its operations to your needs by gathering and recognizing your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our to customer needs. We only use this information for analysis purposes.

Overall, cookies help us to monitor which pages you require and which you do not. A cookie does not give us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies. Typically web browsers automatically accept cookies, but you can usually amend your browser setting to decline cookies. This may prevent you from taking full advantage of the website.


Copyright

All images and designs shown on typeontop.com are Copyright of Keep Calm Ltd. Images must not be reproduced without written permission from Keep Calm Limited.

Trademark

Type on Top is a trademark of Keep Calm Ltd.

Company Details

Keep Calm Limited trading as Type on Top.
Company registration number: 06341016
VAT registration number: GB922197328